Pass4side Avaya 132-S-712.2 exam braindumps

1. Your customer runs a collections call center. When an inbound call comes in, your customer wants be able to keep the customer from being called back on the outbound jobs if payment was received on the inbound call.
Which feature automatically marks records as uncallable on outbound jobs if the agent uses a code indicating an inbound call resulted in a payment from the customer?
A. Do Not Call
B. Sales Verification
C. Generic Postupdate
D. Realtime Campaign Update
Answer: D

2. What is Update Time?
A. the time period that begins when the agent greets the customer and ends when the customer hangs up
B. the time period that begins when the customer hangs up and ends when the agent releases the customer record
C. the time period that begins when the agent releases the customer record and ends when the agent receives the next call
D. the time period that begins when the customer first tells the agent pertinent information and the agent records it and ends when the agent releases the record
Answer: B

3. Your customer has difficulty sorting through their current system’s reports to give supervisors information that pertains only to their particular group.
Which feature should in Avaya Proactive Contact meets the customer’s need?
A. Shared Lists
B. Unit Work List
C. List Distribution
D. Hierarchy Manager
Answer: D

4. Which feature meets the needs of customers who want to run jobs that play messages to both phones answered by live customers and phones answered by answering machines?
A. Autowrap
B. Virtual Agent
C. Agent Blending
D. Managed Dialing
Answer: B

5. What are two ways that the Avaya Proactive Contact System can be set up to place outbound calls? (Choose two.)
A. connected to an Avaya Interactive Response (IR) system
B. connected directly to the Public Switched Telephone Network (PSTN)
C. connected to a customer host system via Computer Telephony Integration (CTI)
D. connected to a customer Private Branch Exchange (PBX) via Computer Telephony Integration (CTI)
Answer: BD

6. During the Needs Assessment, the customer decides how they want agent headsets to be configured. This configuration depends both on customer needs and the customer’s current equipment.
What are three types of agent voice circuits available on the Avaya Proactive Contact System? (Choose three.)
A. dial-in
B. dialback
C. round robin
D. direct connect
E. cyclic hunt type
Answer: ABD

7. Which application would you recommend to a customer who wants to be able to modify wait queue scripts themselves?
A. Editor
B. Analyst
C. Monitor
D. Health Manager
Answer: A

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